Water supply restored in Thomastown and Inistiogue following repair to a burst water main
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Water supply is returning to normal for customers in Thomastown, Inistiogue and surrounding areas following a large burst to a truck main at the junction of Market Street and Low Street in Thomastown.
As the network refills and supplies return throughout the day, customers at the end of the network may experience intermittent disruption or low water pressure for a number of hours. Customers may also experience short-term discolouration to their supply. For more information, customers can visit the Discoloured water section of our website.
The traffic management system which was in operation for the duration of the repair works has been lifted.
Uisce Éireann’s Shane Aylward said: “We apologise for any inconvenience caused and would like to thank the communities for their patience and understanding while crews worked to repair the burst.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues on our website.
The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For updates please visit the Water Supply Updates section of our website.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.
Previous Updates
Uisce Éireann crews are working to restore normal water supply to homes and businesses in Thomastown and Inistiogue following a significant burst to a truck main at the junction of Market Street and Low Street in Thomastown.
Customers in Thomastown, Inistiogue and surrounding areas may be impacted by water supply disruptions. Expert water service crews are on site, carrying out the required repair works, with every effort is being made to complete this work as quickly as possible. Repair works are expected to be complete by midnight.
A traffic management system, including local diversions, has been put in place in Thomastown to ensure the safety of the crews carrying out the repairs and the safety of the public. Uisce Éireann’s Shane Aylward thanked affected customers for their cooperation while these repair works are being carried out.
“We understand how disruptive unplanned outages are and we regret the inconvenience caused. We would like to thank impacted customers for their patience while we work to restore the water supply as quickly as possible.”
Typically, it takes three to four hours following repairs for supply to restore to customers affected by an unplanned outage. However, some customers may be impacted tomorrow (Saturday) by reduced pressure while the network recharges.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit here.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has free text service providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number here.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area.