Contact

Contact us or report a water issue. If an issue is urgent, call 1800 278 278 / international +353 1 707 2828 (lines open 24/7).

For business billing queries, call 0818 778 778 / international +353 1 707 2827 (lines open Monday - Friday, 9 AM - 5:30 PM.

Fraudsters are sending emails to people nationwide claiming to be from Uisce Éireann, seeking sensitive information. Uisce Éireann will never contact you in this manner for your information. Please be vigilant and remember to follow the below steps to help keep your information safe:

Stay Vigilant: Scammers use emotive events to create urgency. Verify unexpected or unprompted communications independently.
Protect Personal Information: Do not share personal details via email or SMS. Contact organisations directly to verify messages if required.
Spot Scams: Look for poor grammar, urgent language, and requests for personal information.

Search help topics

Emergency contact

Report a flood

Call 999/112 for severe floods if there's danger to human life. If you think the flood is caused by a public water main, please report it to us.

Report environmental pollution

Report a public sewer polluting a river or body of water.

Report a sewage problem

Report flooding from a public sewer or open sewage on your property.

Report a blockage

Report a possible blockage in a public water main.

Urgent Water Issues (24/7)

Call: 1800 278 278 / International +353 1 707 2828

Business Billing Queries

Call: 0818 778 778 | International: +353 1 707 2827
Hours: Monday–Friday, 9 AM–5.30 PM

Get in touch

General enquiries

Get in contact with us if you have a question for the Uisce Éireann team.

Business enquiries

Contact options for business customers, whatever your enquiry.

Water Service Updates

Report public property issues

Leaks

Use our form to report a water leak on public property such as footpaths, roads, and communal spaces.

Damaged water lid or cover

Use this form to report any damage to an Uisce Éireann lid or cover.

Flooding from a public sewer

If you have spotted a flood from a public sewer, please report it to us.

Flooding from a watermain

If you have spotted a flood from a public watermain, report it to us.

No water or low pressure

Find out why you have no water or very low pressure at your property.

No water or low pressure

Still need help?

Follow us on social media or give us a call

Customer care team

1800 278 278 / International +353 1 707 2828. Lines are open 24/7.

Billing

0818 778 778 / International +353 1 707 2827. Lines open Mon - Fri, 9am - 5:30pm.

For hearing impaired customers

Text into voice/voice into text calls: 1800 378 378 (Minicom users should also continue to use this number).

X (Twitter)

Tweet @IWCare for customer care queries. Available Mon - Fri 9am - 8pm, and Sat - Sun 9am - 5:30pm.

Write to us

Uisce Éireann, PO Box 860, South City Delivery office, Cork City

Make a complaint

Make a domestic complaint

If you are unhappy with any part of our service please let us know.

Make a business complaint

If you are unhappy with any part of our service please let us know.