Uisce Éireann crews restore water supply to customers in East Inishowen
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Water supply is returning to customers in East Inishowen tonight following power outages at local water treatment plants which impacted water production.
As a result of the loss of electricity at Pollan Dam Illies and East Inishowen (Redcastle) water treatment plants overnight, water production and distribution were significantly impacted throughout Sunday.
Uisce Éireann crews worked to restore supply throughout the day and supply is now returning to customers in Muff, Quigley's Point, Moville, Greencastle, Gleneely, the area between Quigley's Point and Carndonagh, and surrounding areas.
Uisce Éireann’s Paul Kilcoyne said: “We would like to thank residents and businesses for their patience and understanding while crews worked to restore supply.”
It typically takes two to three hours for normal supply to be restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network. Some customers on higher ground may continue to be affected into Monday morning. Any customers still affected by midday on Monday should contact Uisce Éireann customer care helpline on 1800 278 278.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For further updates, visit the service and supply section of our website.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.
Previous Updates
Uisce Éireann is working to restore normal water supply to homes and businesses in East Inishowen following multiple power interruptions overnight.
As a result of the loss of electricity at Pollan Dam Illies and East Inishowen (Redcastle) water treatment plants overnight, water production has been impacted.
Although electricity was restored this morning at the water treatment plants, customers in Muff, Quigley's Point, Moville, Greencastle, Gleneely, the area between Quigley's Point and Carndonagh, and surrounding areas will experience reduced water pressure and/ or outages today, Sunday.
Crews are on the ground working to restore normal water supply as quickly as possible to impacted customers.
Uisce Éireann’s Paul Kilcoyne explained: "We understand the inconvenience this is causing, and we are working to restore water supply as quickly as possible now that we have electricity back at the plants. We anticipate that the water supply will be restored by 6pm this evening.
“We are appealing to all customers in the impacted areas to conserve water during this time, as the reservoirs replenish. This will help prevent additional strain on the local supply and ensure that normal water pressure and supply can be restored to all residents.”
Once normal operations are restored, it will take a number of hours for the network to refill and normal supply to return to all customers.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer.
Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For further updates, visit the service and supply section of our website.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area.